newjili Responsible Gaming
At newjili, we believe that gaming should always be a source of entertainment — never stress or harm. This page outlines the tools, guidelines, and support resources available to every player in the Philippines who wants to keep their gaming experience healthy and in control.
If you or someone you know needs support, please reach out to a trusted adult or a local mental health helpline in the Philippines.
NCMH Crisis Hotline: 1553 (available 24/7)
Responsible gaming highlights
Our Commitment to Safe Play
newjili is committed to providing a safe, fair, and enjoyable gaming environment for all players in the Philippines. We take our responsibility seriously — from the tools we build into your account to the information we make available on this page. Gaming should always remain a leisure activity, and we are here to help you keep it that way.
Deposit Limits
You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you full control over how much you spend on the platform each period. We encourage every player to set a limit that reflects their personal budget and financial situation. Responsible budgeting is the foundation of a healthy gaming habit.
Session Time Reminders
Our platform can send you reminders when you have been playing for an extended period of time. You can configure the frequency of these reminders in your account preferences at any time. Taking regular breaks helps you stay aware of how long you have been playing and keeps the experience enjoyable. We recommend setting a session reminder if you find yourself losing track of time during gameplay. Awareness is the first step toward responsible play.
Self-Exclusion
If you feel that you need a break from gaming, newjili offers a self-exclusion option that temporarily or permanently restricts access to your account. Self-exclusion can be activated through your account settings or by contacting our support team directly. During the exclusion period, you will not be able to log in, deposit, or participate in any games on the platform. We take self-exclusion requests seriously and process them promptly to protect your wellbeing. This tool is available to all registered players in the Philippines at no cost.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income level. Being aware of the warning signs is the most important step you can take to protect yourself and the people around you. If any of the following signs feel familiar, we encourage you to reach out for support without hesitation.
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Spending more than you can afford.
Consistently depositing or wagering amounts that exceed your disposable income is a key warning sign. If gaming expenses are affecting your ability to pay for essentials like rent, food, or bills, it is time to seek help. Financial stress caused by gambling is one of the most common indicators of a developing problem.
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Chasing losses.
Feeling compelled to keep playing in order to win back money you have already lost is a behaviour pattern associated with problem gambling. This cycle can escalate quickly and lead to larger financial losses over time. Recognising this pattern early is critical to preventing further harm.
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Hiding your gaming activity.
If you find yourself concealing how much time or money you spend on gaming from family members or friends, this may indicate that your relationship with gambling has become unhealthy. Secrecy and shame are common emotional responses associated with problem gambling. Talking openly with someone you trust is an important first step toward recovery.
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Gaming to escape stress or negative emotions.
Using gambling as a way to cope with anxiety, depression, loneliness, or other difficult emotions is a significant risk factor for developing a gambling disorder. While gaming can be a fun distraction, it should never be used as a primary coping mechanism. If you notice this pattern in yourself, please consider speaking with a mental health professional.
Protecting Minors
newjili strictly prohibits anyone under the age of 21 from registering or playing on our platform, in accordance with Philippine gaming regulations. During the registration process, all players are required to verify their age and identity before gaining access to any real-money games. Our systems are designed to detect and flag accounts where there is a reasonable suspicion of underage access, and such accounts are suspended pending verification. We strongly encourage parents and guardians to use parental control software to restrict access to online gaming platforms on shared or family devices. If you believe a minor has accessed our platform, please contact our support team immediately so we can investigate and take appropriate action. Keeping young people safe is a responsibility we take seriously at every level of our operations.
Age Verification at Registration
Every new account on newjili must pass an age and identity verification check before deposits or gameplay are permitted. We use government-issued ID verification to confirm that all players meet the minimum age requirement under Philippine law.
Parental Controls
We recommend using device-level parental controls and content filtering tools to prevent minors from accessing online gaming sites. Several free and paid solutions are available for both mobile and desktop devices commonly used in the Philippines.
Questions or Concerns?
Our FAQ covers common questions about account tools, limits, and support options. You can also log in to your account to manage your responsible gaming settings at any time.