newjili Privacy Policy

When you register an account with newjili, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to facilitate deposits and withdrawals. During the identity verification process, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or national ID, to comply with applicable regulations. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to maintain platform security and improve your experience. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotional activities on the platform.

The personal data we collect is used primarily to operate and maintain your newjili account, process your deposits and withdrawals in PHP, and deliver the gaming services you have requested. We use your identity and contact information to verify your eligibility to play, comply with anti-money laundering obligations, and communicate important account updates or security alerts to you. Technical and behavioural data collected during your sessions helps us detect fraudulent activity, prevent unauthorised access, and continuously improve the performance and reliability of our platform. We may use your contact details to send you service-related communications, such as account confirmations, transaction receipts, and responsible gaming reminders — we do not send unsolicited marketing messages without your consent. Aggregated and anonymised data may be used internally for analytics and product development purposes, but this data cannot be used to identify you personally. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances.

newjili may share your personal information with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when required to do so by applicable law, court order, or regulatory directive. In the event that newjili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with game providers or third-party advertisers in a way that would allow them to identify you personally. Any third party that receives your data on our behalf is required to maintain appropriate technical and organisational security measures. We will always inform you of any material changes to how your data is shared, to the extent permitted by law.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and financial record-keeping obligations. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. newjili employs industry-standard technical security measures, including data encryption in transit and at rest, access controls, and regular security audits, to protect your personal information from unauthorised access, loss, or disclosure. Our internal teams are trained on data handling best practices, and access to personal data is restricted to personnel who require it to perform their job functions. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. We encourage you to use a strong, unique password for your newjili account and to enable any available account security features to further protect your information.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to the personal information we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request correction of any inaccurate or incomplete information. You may also request the deletion of your personal data where there is no longer a legal basis for us to retain it, subject to our regulatory obligations. If you believe your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details available on this platform — we will respond to all verified requests within the timeframe required by applicable law. We are committed to handling all data subject requests with transparency, care, and respect for your privacy.

newjili uses cookies and similar tracking technologies to ensure the proper functioning of our platform, remember your preferences, and analyse how players interact with our services. Essential cookies are necessary for the platform to operate and cannot be disabled; these include session cookies that keep you logged in and security cookies that help detect fraudulent activity. Analytical cookies help us understand which features are most used and where improvements can be made, allowing us to deliver a better experience for players in the Philippines. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. By continuing to use the newjili platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable Philippine laws, or regulatory requirements. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players through the platform. Your continued use of newjili after any changes have been published constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed of how we are protecting your personal information. If you have any questions about this Privacy Policy or how your data is handled, please refer to our FAQ page or contact our support team through the platform. Previous versions of this policy are not retained for public access; the version currently published on this page represents the policy in force. We are committed to maintaining the highest standards of data privacy for all players on our platform.